Last updated: 3 November 2025
Large & Large Opticians (“Large & Large”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and look after personal information through our website [https://largeandlargeopticians.co.uk](https://largeandlargeopticians.co.uk) and during the provision of our services. It also explains your privacy rights and how the law protects you.
Large & Large Opticians is a trading name of Large & Large Opticians Limited. We operate an optical practice based at **8 Clock House, Waterlooville, PO7 7HE, United Kingdom**https://largeandlargeopticians.co.uk/contact/#:~:text=8%20Clock%20House%20Waterlooville%20PO7,7HE and can be contacted on **023 9431 3036**https://largeandlargeopticians.co.uk/contact/#:~:text=TEL or by email at **reception@largeandlarge.co.uk**https://largeandlargeopticians.co.uk/contact/#:~:text=email.
1 Information we collect
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We collect personal data when you visit our website, contact us or use our services. Depending on how you interact with us, we may collect:
* **Contact information **– such as your name, email address, postal address, telephone number or other information you voluntarily provide when you contact us, make an enquiry or use our contact form.
* **Account/transaction information **– such as appointment bookings, product purchases, payment information and details about services you request. We may ask for your optician prescription or eye‑health information when providing optical services. This information is considered “special category” data under data‑protection law, so we treat it with additional care.
* **Communications **– records of emails and other messages you send us. We may also invite you to complete surveys or provide feedback about our products and services.
* **Technical and usage data **– your IP address, browser type, pages visited, how you navigate our site and similar analytics. Our website uses cookies (small text files stored on your device) to enable site functionality and to remember your preferences. The site informs visitors that cookies are used, and by continuing to browse you consent to their usehttps://largeandlargeopticians.co.uk/terms-conditions/#:~:text=.
* **Marketing preferences **– details of whether you wish to receive marketing communications from us and your preferences for how we contact you.
We only collect the minimum personal data necessary to deliver our services and respond to enquiries. Where possible, we anonymise or aggregate data so that you cannot be identified.
2 How we use personal information
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We use personal data for the following purposes:
* **To provide services and fulfil contracts.** We use contact and transaction details to book appointments, provide eye‑care services, supply products, process payments and administer your account. Without this information we cannot perform the contract we have with you.
* **To communicate with you.** We respond to enquiries, send appointment confirmations, contact you about prescription reminders, deliver newsletters and send notices of changes to our services or policies. If you provide a friend’s contact details when sharing content from our website, we use those details solely to send your message and do not retain them.
* **For marketing.** With your consent, we may send you information about Large & Large products, services and promotions which we think may interest you. You can opt‑out at any time.
* **To improve our website.** We analyse usage data to better understand how visitors use our site and to improve its content and functionality. Cookies may be used to recall your preferences or enable interactive featureshttps://largeandlargeopticians.co.uk/terms-conditions/#:~:text=.
* **For legal and regulatory compliance.** As a health‑care provider, we maintain patient records, prescriptions and eye‑health data to comply with professional and legal obligations. We may also use personal data to exercise or defend legal claims.
* **For statistical analysis.** We may use anonymised or aggregated data for statistical purposeshttps://largeandlargeopticians.co.uk/privacy/#:~:text=Your%20personal%20data%20may%20also,no%20longer%20than%20is%20necessary, for example to analyse demand for services or monitor business performance.
We will not use your personal information for profiling or automated decision‑making that produces legal or similarly significant effects.
3 Legal basis for processing
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Data‑protection law requires us to have a lawful basis for processing personal information. Depending on the circumstance, our lawful basis may be:
* **Performance of a contract.** We process your contact and transaction details when booking appointments, providing optical examinations and fulfilling orders.
* **Consent.** Where required, we will obtain your consent before sending marketing communications. You have the right to withdraw consent at any time.
* **Legal obligation.** We must retain certain records (e.g., prescription information) to comply with our obligations under health‑care, accounting and tax laws.
* **Legitimate interests.** We process personal data to manage our business, maintain patient records, handle enquiries and improve our services. We balance our interests against your rights and expectations.
* **Vital interests.** In rare cases we may process personal data to protect your vital interests or those of another person (e.g., sharing eye‑health information with another health‑care professional if necessary).
4 Sharing your information
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We do not sell your personal information. We may share data with trusted third parties in the following situations:
* **Service providers and partners.** We may share information with laboratories, suppliers or contractors who help deliver our products and services. For example, we may need to provide prescription details to lens manufacturers so they can produce spectacles or contact lenses. We only share the minimum data necessary and ensure these third parties keep it confidential and secure.
* **Professional advisers.** We may share information with our accountants, auditors, lawyers and insurers as necessary for them to provide their services.
* **Regulatory bodies and law enforcement.** We may disclose personal data where required by law or regulatory obligations (e.g., to the General Optical Council or if ordered by a court).
* **IT and analytics providers.** Third‑party providers may process technical data (including cookies) to provide website hosting, analytics and customer‑relationship management tools.
* **Business transfers.** If we merge or transfer our business, customer information may be transferred as part of the transaction, but your rights and protections remain unaffected.
Whenever we share personal data with third parties we require them to take appropriate measures to protect it and to act only on our instructions.
5 International transfers
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Our website is hosted in the UK and we primarily store data in the United Kingdom. If we transfer personal information outside of the United Kingdom or European Economic Area (EEA), we will ensure an adequate level of protection by using appropriate safeguards (such as standard contractual clauses) or by transferring data to countries that the UK government has deemed to provide an adequate level of protection.
6 How long we keep information
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We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying legal, accounting or reporting requirements. For example, health‑care records must be retained for a minimum period under professional guidance; financial records are kept for at least six years. In general we will review and securely delete or anonymise personal data when it is no longer needed for the purpose it was collectedhttps://largeandlargeopticians.co.uk/privacy/#:~:text=Your%20personal%20data%20may%20also,no%20longer%20than%20is%20necessary.
7 Your data‑protection rights
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Under data‑protection legislation you have certain rights regarding your personal information:
* **Access.** You may request a copy of the personal data we hold about youhttps://largeandlargeopticians.co.uk/privacy/#:~:text=parties.%20,com.
* **Correction.** You may ask us to correct incomplete or inaccurate information we hold about youhttps://largeandlargeopticians.co.uk/privacy/#:~:text=parties.%20,com.
* **Erasure.** You may request that we delete your personal data where there is no good reason for us to continue processing it, subject to legal obligations.https://largeandlargeopticians.co.uk/privacy/#:~:text=parties.%20,com
* **Object or restrict.** You may object to processing of your data or ask us to suspend processing in certain circumstanceshttps://largeandlargeopticians.co.uk/privacy/#:~:text=,processing%20of%20data%20about%20you.
* **Data portability.** You may request transfer of your personal data to you or to a third party in a structured, commonly used format.
* **Withdraw consent.** Where we rely on consent you may withdraw it at any time.
To exercise any of these rights, please write to us using the contact details below. We may need to verify your identity before fulfilling your request.https://largeandlargeopticians.co.uk/privacy/#:~:text=inaccurate%20or%20to%20be%20deleted,mail%20to%20the%20following%20address%3A%C2%A0largeandlarge%40gmail.com
8 Cookies and similar technologies
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Cookies are small files placed on your device that allow us to recognise your browser and remember certain information. Our website uses cookies to improve your experience and the functionality of our site. The Terms & Conditions page notes that we use cookies to retrieve user details, enable interactive features and for affiliate or advertising partnershttps://largeandlargeopticians.co.uk/terms-conditions/#:~:text=. You can manage cookies through your browser settings and you may choose to refuse cookies; however, this may affect the functionality of certain parts of our website.
9 Security of your data
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We take reasonable technical and organisational measures to protect personal data. These include secure servers, encryption, access controls and internal policies designed to prevent unauthorised access, use or disclosure. While we strive to protect your personal data, no internet transmission can be guaranteed to be completely secure. We recommend that you keep your passwords confidential and use caution when sharing information onlinehttps://largeandlargeopticians.co.uk/privacy/#:~:text=We%20recommend%20you%20use%20caution,includes%20not%20sharing%20your%20passwords.
10 Links to other websites
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Our site may include links to third‑party websites and social‑media platforms. We do not control these sites and are not responsible for their content, privacy policies or practices. We encourage you to read the privacy policies of any other websites you visit before providing them with personal data.
11 Children’s privacy
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Our website and services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.
12 Changes to this policy
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We may update this privacy policy from time to time to reflect changes in the law, our practices or our services. We will post any updates on this page and, where appropriate, notify you by email. Please check this policy periodically to ensure you are aware of how we use your personal information.
13 Contact us
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If you have any questions about this privacy policy or how we handle personal data, please contact our practice by email at **reception@largeandlarge.co.uk**https://largeandlargeopticians.co.uk/contact/#:~:text=email, by telephone on **023 9431 3036**https://largeandlargeopticians.co.uk/contact/#:~:text=TEL or by post to:
> **Large & Large Opticians**
> 8 Clock House
> Waterlooville
> PO7 7HE
> United Kingdomhttps://largeandlargeopticians.co.uk/contact/#:~:text=8%20Clock%20House%20Waterlooville%20PO7,7HE
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled. Further details are available at [https://ico.org.uk](https://ico.org.uk).